General FAQ

  • 1. What is Obsidi? is BPTN’s multi-sided networking platform and community that allows members to network, learn, grow and level up their careers. Corporate partners come to Obsidi to attract, hire and retain Black talent. Members can customize their profiles, upload resumes, find jobs and attend events.
  • 2. How do I become an Obsidi member?
    You can become a member by using your social media credentials or email. Here’s how: a. Become A Member Using Social accounts 
    1. Click the become a member button.
    2. Select your preferred social network (LinkedIn, Google or Slack).
    3. Input your credentials for the selected social network and sign in.
    4. Accept permissions to share data.
    5. Input your first name, last name, and select the appropriate answer to the question ‘Are you a member of the black community?’ then click save.
    6. Click the link to complete your profile.
    b. Become A member using Email
    1. Click the become a member button.
    2. Click the Mailbox icon.
    3. Input your email address, password and confirm the password.
    4. Click the send code button. A confirmation code will then be sent to your email.
    5. Access your email and copy the confirmation code. Note: the code expires within 90 seconds. If the code expires, click the resend code link.
    6. Input the confirmation code and click Become a Member.
    7. Input your first name, last name, and select the appropriate answer to the question ‘Are you a member of the black community?’ then click save.
    8. Click the link to complete your profile.
  • 3. Can I use social media credentials to become a member?
    Yes. You can use Google, LinkedIn or Slack credentials to register.
  • 4. Why am I being asked to give Obsidi permission to use my name, photo and email?
    Obsidi needs your permission before we can access your information.
  • 5. What if I don't grant Obsidi permission to use my information from my social media account?
    Your profile will not be created. You can still become a member by using your email address.
  • 6. Where do I put my email address and password to become a member?
    Click the Become a Member button on the Obsidi homepage then click the mailbox icon.
  • 7. Where do I put my email address and password to log in?
    Click the Member Login button on the homepage and this will take you to the mailbox icon to enter your details.
  • 8. How do I receive a new confirmation code?
    Click resend code after entering your credentials.
  • 9. What do I do if my confirmation code expires?
    Confirmation codes expire after 90 seconds, so click the resend code button to receive a new one.
  • 10. Can I become a member if I do not identify as Black?
    Absolutely. Your ability to sign-up and engage on Obsidi is not dependent on your ethnic or racial affiliations. While our immediate focus is on providing a safe space for Black professionals to collaborate, network, and explore career opportunities, we encourage allies to be part of our community.
  • 11. Why does it say my password does not meet the minimum requirements?
    Passwords must include a combination of one upper case and one lower case letter, one special, one number and a minimum of 8 characters.
  • 12. How can I reset my password?
    A password reset can only be done by members who registered using their emails. You can reset your password on the web by clicking the drop-down menu on the top right corner or on a mobile device by tapping your image on the top left corner to view the menu. Select change password; enter your new password, confirm the new password, then click submit.
  • 13. What do I do if I forgot my password?
    A password reset can only be done by members who registered using an email. If you are unable to log in because you forgot your password, click forgot password, enter your email and click send reset password. Check your email for a ‘please reset password’ notification from Obsidi by BPTN. Click reset password from email; enter a new password; enter confirm password and click submit.
  • 14. Why is my profile completion bar below 100%?
    Upload a profile photo and resume then answer ALL the questions in the profile section to complete your profile.
  • 15. Why can't I upload my profile image?
    Ensure your photo is 5MB and the file is in a png, jpeg or jpg format.
  • 16. Why can't I upload my resume?
    Only doc or pdf file types with a 5MB limit can be uploaded.
  • 17. Where can I upload my resume?
    You can upload your resume to your profile. To do this, click on the pencil icon on the name card on the Tea Spot page or profile page, then click on the pencil icon in the Job section then scroll down to upload your resume.
  • 18. How many images can I upload in a post?
    You can upload up to four images with a maximum size of 1MB.
  • 19. What is the maximum upload space for images and videos when creating a post?
    1MB for images and 50MB for videos.
  • 20. How many videos can I post?
    Only one video can be uploaded per post.
  • 21. Why is my post showing read more?
    Posts having more than 60 characters will have a read more notice.
  • 22. Why was my post cut short?
    Posts are limited to 1200 characters.
  • 23. How will I be able to access the Obsidi?
    Obsidi can be accessed via the URL
  • 24. What does Obsidi mean?
    Obsidi comes from the word Obsidian. Obsidian is a black rock that removes negative energy. Obsidi is the place for Black tech professionals to connect at scale. It’s a marketplace to network, build community and level up your career.
  • 25. Is Obsidi available on both mobile and web?
    Obsidi is available via a web application that can be accessed using any of the existing web browsers. Plans are in the works to launch a mobile application.
  • 26. Will Obsidi replace the existing BPTN Slack channel?
    Yes, Obsidi has replaced the existing BPTN Community Slack channel. With Obsidi, BPTN can scale the engagement and partnership with leading organizations seeking to increase its engagement with and recruitment of Black professionals working in tech-enabled industries.
  • 27. How secure is the platform?
    Our product and engineering teams have developed Obsidi in compliance with industry best practices and standards. Our team of technical partners regularly conduct security reviews to ensure potential threats are identified, and such risks are mitigated.
  • 28. What features are currently available for users of the platform?
    Users will be able to make connections (invite, send, accept, or block), send direct messages to other registered users, post content (including editing and deletion of posts), and upload resumes.
  • 29. Will the platform focus only on Canada?
    No. As of today, 98% of our community members are based in Canada and the USA. We also have community members who are based in Europe and Africa.
  • 30. Will I be able to flag inappropriate content?
    Yes. Users will be able to report inappropriate content. We are committed to ensuring that the platform is a safe space for all users.
  • 31. Can I register for the Global Masterclass Series on Obsidi?
    Yes. Registration for all BPTN events will be available on Obsidi.
  • 32. How do I submit my feedback on Obsidi?
    All user feedback can be submitted by sending an email to Our team will review all feedback and ensure a prompt response.
  • 33. What are the different features of the platform?
    There is a glossary of terms that defines what each feature or term means.
  • 34. What happens if a user posts inflammatory or inciting content?
    If a post is deemed to be inflammatory or inciting, the post will be deleted and the user cautioned. A user who repeatedly violates our policies will be banned from the platform.
  • 35. Why was my comment cut short?
    Comments are limited to 250 characters.
  • 36. Is my email address visible to everyone on Obsidi?
    No. Other members cannot see your email whether you are connected or not connected.
  • 37. Why am I getting Error 403: disallowed_useragent?
    This happens when you click on an Obsidi link from your email app and your email app tries to open a browser. Simply copy the Obsidi link and open it in a new web browser.
  • 38. How do I get a LinkedIn Learning license if I joined Obsidi before March 1st, 2022?
    1. Go to your Obsidi profile and click “Invite Peeps” under your name.
    2. Copy the personalized URL generated and share it with your friends.
    3. When 5 of the friends that you invited join Obsidi - both you and your friends will get 1-year free access to a free LinkedIn Learning license.
    You’ll receive an email from BPTN x RBC Future Launch with instructions to activate your LinkedIn Learning membership within 5 to 7 business days.   
  • 39. Do I get LinkedIn Learning if I became an Obsidi member on or after March 1, 2022?
    Yes. If you became a member of Obsidi on or after March 1, 2022, you qualify for a LinkedIn Learning license. An email will be sent to the email address you registered with on within 5 to 7 business days.
  • 40. I invited 5 people before March 1, 2022. Would I still get a LinkedIn Learning license?
    No. The offer began on March 1, 2022. Any member that joined Obsidi through your invite before March 1 would not count.
  • 41. How long is the LinkedIn Learning license?
    The LinkedIn Learning license is valid for one year.
  • 42. How do I submit feedback about my Obsidi member experience?
    You can give feedback to our Obsidi team in three ways:
    1. When logged into Obsidi, click on the dropdown menu on the navigation bar or side menu on mobile, then click feedback. Select from the list of responses, add your message, upload an image if any, and click submit.
    2. If you are logged in, scroll to the footer of and click contact us. Add your name, email address and your message, then click send.
    3. You can also contact the Obsidi team by sending an email to
  • 43. How do I complete my profile 100%?
    Completing your profile is easy! There are a few steps you need to take to complete your profile.
    • Upload an image of yourself. Have a little fun with it, and don't forget to slay!
    • Add your first and last name. Gotta make sure we're on a first-name basis, you know? 
    • Add your age and gender.
    • Add your location. If you're looking to add some flavor to your posts, why not include your location? it's a great way to connect with other people in your area.
    • Add a headline. This is what people see when they first glance into who you might be as a person.
    • Add a company name, experience level, industry and area of expertise
    • Add your website and main goals
    • Upload your resume